JJ (Jose) Munguia

📜 About Me

Management professional with years of extensive experience in training, supervision and development for global companies. Proven understanding of managing teams. Currently seeking positions as a Full Stack Developer to leverage my experience to develop large-scale software systems and applications. On the side, I write and build for others.

👨‍💻 Work History

Full Stack Developer | Off the Clock Publications | Wausau, WI

• Create front-end mobile application designs using React-Native, Expo, Figma, VS Code
• Develop a back-end database using Google Firebase, Supabase (PostgreSQL)
• Regularly communicate with our client to review progress and provide status updates
• Work with a small application development team comprised of other undergraduate students.

Delta Global Services

• Monitored day-to-day activities of Delta airlines at CWA and employees, noting areas needing improvement and implementing plans for rectification.
• Utilized Delta airline's LMS system to audit employee training records and ensure proper compliance by all employees.
• Oversaw audits by various governmental agencies and provided necessary documentation and reports to ensure our station remained in good standing and compliance with various agencies and QA.
• Provided detailed training and mentoring for each new team member, including safety protocol workshops, to optimize performance and productivity of all crew members.
• Implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
• Delivered robust training courses via variety of methods, including classroom and e-learning programs.
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
• Developed and implemented updating training programs for employees. Assisted customers with checking in and boarding flights
• Collaborated with TSA and airport staff to provide security to ensure aircraft and surrounding areas remained secure
• Supervised ramp agents, including evaluating performance, setting schedules and coaching on work areas.
• Created load plans and performed calculations to prepare for assigned flights.
• Maintained documentation, completed shift paperwork and submitted information for team payroll.
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Stocked aircraft cabins with necessary equipment and supplies.
• Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
• Used prescribed personal protective and safety equipment such as respiratory protection, gloves, eye wear and other devices.
• Operated de-icing equipment such as truck-mounted cranes and sprayers. Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
• Directed aircraft to designated storage and take-off areas using hand signals and lighted batons.
• Resolved customer and team member issues, improved operations and provided exceptional service.

NTC

• Inspected facility and grounds and picked up trash/ debris impacting appearance or movement flows between spaces.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce the risk of injury or illness.
• Operated compactors and balers to discard cardboard boxes and trash. Ran various cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
• Set up, arranged, and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for significant events.
• Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways, and collecting trash.